Privacy Policy

Star Medical Wellness ("we," "our," or "us") is committed to protecting your privacy and maintaining the confidentiality of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

Personal Information

We may collect the following types of personal information:

• Name, email address, phone number, and mailing address
• Date of birth and demographic information
• Payment and billing information
• Insurance information
• Emergency contact information

Protected Health Information (PHI)

As a healthcare provider, we collect and maintain Protected Health Information as defined by HIPAA, including:

• Medical history and current health conditions
• Laboratory test results and diagnostic information
• Treatment plans and clinical notes
• Prescription and medication information
• Any other health-related information necessary for your care

Website Usage Information

We automatically collect certain information when you visit our website:

• IP address and browser type
• Pages viewed and time spent on our site
• Referring website addresses
• Device information and operating system

2. How We Use Your Information

Healthcare Operations

• Providing medical care, treatment, and consultation services
• Coordinating care with other healthcare providers
• Processing lab tests and analyzing results
• Communicating with you about your health and appointments
• Managing billing and insurance claims

Website and Service Improvement

• Responding to your inquiries and providing customer support
• Improving our website functionality and user experience
• Sending appointment reminders and health-related communications
• Analyzing website traffic and usage patterns

Legal and Safety Purposes

• Complying with applicable laws and regulations
• Responding to legal requests and preventing fraud
• Protecting the safety and rights of our patients and staff

3. Information Sharing and Disclosure

We do not sell, rent, or trade your personal or health information. We may share your information only in the following circumstances:

Healthcare Providers

With other healthcare professionals involved in your care, including laboratories, specialists, and referring physicians.

Business Associates

With HIPAA-compliant third-party service providers who assist in our operations, such as:

• Electronic health record systems
• Laboratory testing services (LabCorp)
• Payment processors
• Telehealth platforms
• Appointment scheduling services (Setmore)

Legal Requirements

When required by law, such as:

• Public health reporting obligations
• Response to court orders or legal process
• Reporting suspected abuse or neglect
• Preventing serious threats to health or safety

4. Your Rights

Under HIPAA and applicable privacy laws, you have the following rights:

• Access: You have the right to inspect and obtain a copy of your health records
• Amendment: You may request corrections to your health information
• Accounting: You can request a list of certain disclosures of your PHI
• Restriction: You may request restrictions on certain uses and disclosures
• Confidential Communications: You can request to receive communications in a specific manner or location
• Complaint: You have the right to file a complaint if you believe your privacy rights have been violated

5. Data Security

We implement comprehensive security measures to protect your information:

• Encrypted data transmission and storage
• Secure, HIPAA-compliant electronic health record systems
• Regular security assessments and updates
• Restricted access to PHI on a need-to-know basis
• Staff training on privacy and security protocols
• Physical security measures at our facility

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage (Google Analytics)
• Improve website functionality
• Enable certain features and services

You can control cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.

7. Third-Party Links

Our website may contain links to third-party websites (such as Regimen Pro, Fullscript, and Setmore). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

8. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children without parental consent. If you believe we have inadvertently collected information from a minor, please contact us immediately.

9. Telehealth Privacy

For telehealth consultations, we use secure, HIPAA-compliant video conferencing platforms. However, you should be aware that:

• You are responsible for ensuring a private location during telehealth appointments
• Internet-based communications carry inherent security risks
• We cannot guarantee absolute security of electronic transmissions

10. Florida-Specific Privacy Rights

As a Florida healthcare provider, we comply with all applicable Florida statutes regarding patient privacy, including Florida Statutes Chapter 456 and 381, which provide additional protections for your health information.

11. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Changes will be effective immediately upon posting to our website. We will notify you of material changes by updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Breach Notification

In the unlikely event of a breach of your unsecured PHI, we will notify you in accordance with HIPAA breach notification requirements. Notification will include information about the breach, steps we are taking, and recommendations for protecting your information.